Refund and Exchange Policy

Effective June 4, 2023

At our store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward Refunds and Exchange Policy. Please read the following guidelines to understand our policy:

1. Eligibility:

1.1 Refunds: We accept refund requests for items that are returned to us within 30 days from the date of receipt. To be eligible for a refund, the item must be in its original condition, unused, and in the original packaging.

1.2 Exchanges: If you would like to exchange an item, it must also be returned to us within 30 days of receipt. The item should be in its original condition, unused, and in the original packaging.

2. Process:

2.1 Refunds: To initiate a refund, please contact our customer support team with your order details and reason for the return. Once we receive and inspect the returned item, we will process your refund to the original payment method. Please note that shipping charges are non-refundable.

2.2 Exchanges: If you wish to exchange an item for a different size, color, or variant, please contact our customer support team with your order details and the specific item you would like to receive in exchange. We will provide further instructions on how to proceed with the exchange process. Please note that any price differences between the original item and the exchanged item may need to be settled.

3. Return Shipping:

3.1 Refunds: The customer is responsible for return shipping costs unless the return is due to our error or a defective item. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

3.2 Exchanges: For exchanges, the customer is responsible for both return shipping costs and any additional shipping costs associated with sending the exchanged item. We recommend using a trackable shipping service to ensure a smooth exchange process.

4. Condition of Returned Items:

Returned items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse refunds or exchanges if the item is not returned in satisfactory condition.

5. Exceptions:

Please note that certain items, such as personalized or custom-made products, may not be eligible for refunds or exchanges unless they are defective or damaged upon receipt. In such cases, please contact our customer support team to discuss the issue and find a suitable resolution.

6. Modifications to the Policy:

We reserve the right to modify or update this Refunds and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our Refunds and Exchange Policy, please contact our customer support team at [contact information].

By making a purchase with us, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refunds and Exchange Policy.

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